BPO Process Expert
First level university degree or quivalent experience; advanced university degree preferred.
Translates conceptual solution into executable tasks and assigns tasks to supporting Process Engineers as appropriate
Integrates all work activities and milestones within the tower into the Transition/Transformation plans
Provides regular progress updates to Transition/Transformation managers
Assesses the To-Be process design and ensures it covers all customer's requirements as defined in the MSA
Ensures process metrics and SLA reporting are integrated into the business process to ensure controls
Partners with Industrial Engineering Team to simulate and measure the To-Be process efficiency and resource estimation to minimize backlog
Partners with Quality to ensure all process documentation adheres to ISO standards
Partners with Transition and Training organization to define the training strategy
Ensure Operations readiness to meet Production Monitoring and Day-1 commitment
Resolves all process and operational issues to ensure a stable production environement that meets SLA
Drives improvement opportunities via the BPM Glide Path program to achieve efficiency and cost reduction commitments as defined in the MSA.
HP is a technology company that operates in more than 170 countries around the world. We explore how technology and services can help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. We apply new thinking and ideas to create more simple, valuable and trusted experiences with technology, continuously improving the way our customers live and work.
No other company offers as complete a technology product portfolio as HP. We provide infrastructure and business offerings that span from handheld devices to some of the world's most powerful supercomputer installations. We offer consumers a wide range of products and services from digital photography to digital entertainment and from computing to home printing. This comprehensive portfolio helps us match the right products, services and solutions to our customers' specific needs.
This Post has been viewed 1741 times so far.
- WNS Current Openings
- Blue Dart Current Openings
- Intelenet Gobal Service current vacancies
- Job at Genpact
- HP India Vacanies
- Vacancies at Allsec Technologies
- Vee Technologies Current Vancancies
- Openings at iServe Group
- Opportunities in Initto
- UniverCell Telecommunications India Multiple Careers
- CSS Multiple Careers
- Opportunities at Convergys
- IDBI Infotech Opportunities
- Sutherland Global Services Opportunities
- Intouch Solutions Multiple Careers
- EXL Opportunities
- IDBI Intech Opportunities
- Impetus Current Openings
- VGN Developers Current Openings
- VGN Developers Opportunities
- Azure Knowledge Corporation Openings